ServiceNow Training
Learn platform fundamentals, administration, workflows, and application development.
Make sense of the ServiceNow platform.
Build an understanding of how ServiceNow organizes work, data, and digital services. Explore the platform through practical administration and development scenarios, with a learning path matched to your starting level.
Aspiring ServiceNow professionals, administrators, developers, and teams working with enterprise workflows.
Topics to explore
- 01
Platform navigation, users, groups, and roles
- 02
Tables, forms, lists, and data relationships
- 03
Service catalog and request workflows
- 04
Flow Designer and workflow automation
- 05
Scripting concepts and application development
- 06
Access controls, testing, and deployment fundamentals
A practical learning example.
Explore an employee service-request scenario, from a catalog item and approval flow to fulfillment and reporting.
Connect the parts of a workflow.
- Request
Catalog items and user needs
- Route
Approvals and fulfilment
- Review
Reporting and access controls
Bring familiarity with basic IT concepts. JavaScript knowledge is useful for the development topics; ask us about the right starting level.
Learning goals
- Understand how platform components fit together.
- Practice configuring a business workflow.
- Build a foundation for further ServiceNow learning.
Your questions, answered.
Who is this course for?
Aspiring ServiceNow professionals, administrators, developers, and teams working with enterprise workflows.
What should I know before getting started?
Bring familiarity with basic IT concepts. JavaScript knowledge is useful for the development topics; ask us about the right starting level.
What should I include in my enquiry?
Useful details include: Your current ServiceNow or IT experience; Administration, development, or workflow goals; Individual or team training requirements.
How do I find the duration, fees, and next batch?
Send an enquiry for the course you are interested in. We will discuss the current syllabus, duration, fees, delivery format, and batch availability before you decide.